Most people read a page like this more than once before they call. Here’s what we’d tell you on the phone, so you can decide with the facts instead of the fear.
Clinicians look at eleven criteria. In plain language, they cluster into three things — and two or three of them showing up is enough to be worth a conversation.
Using more, or longer, than you meant to. Wanting to cut back and not managing it. Time disappearing into getting it, using it, or recovering from it.
Needing more for the same effect, and feeling it when you stop — irritability, anxiety, nausea, sweats, sleep that won’t come.
Work, relationships, or things you used to care about giving way. Continuing even after it’s cost you something, or while it’s making something else worse.
Not sure if you qualify for treatment? One honest phone call usually answers it. No pressure, no obligation.
This is one of the most common reasons people wait, and it’s one of the most solvable. Our case managers handle FMLA and leave-of-absence paperwork, disability claims, and employer or union contact — with your written authorization and nothing beyond it.
They already sense something is wrong. What they usually lack is a plan and a role to play. We bring them in deliberately when you’re ready. A guide for families →
Most people who come to us have. A previous attempt that didn’t hold is information about what was missing from the plan, not a verdict on you.
What’s going on, what you’ve tried, what you’re afraid of. If a different level of care or a different program in our network fits you better, we’ll say so.
Usually while you’re still on the phone. Free, and it commits you to nothing. Verify insurance →
Paperwork, timing, what to bring, what to tell work.
You don’t have to have it figured out to call. It’s free, confidential, and we’ll tell you honestly if we’re not the right fit — for you or for someone you’re calling on behalf of.
Often the same day or the next one, depending on availability and what your evaluation shows. If we’re full, we’ll tell you immediately and help you find a bed elsewhere.
Only if your body needs it. The evaluation answers that, not a guess. When it’s needed, it happens under clinically managed detox with on-call medical support — not a separate facility.
Not from us. Nothing is shared with an employer, a union, or anyone else without your written authorization.
That depends on your plan. Most major insurance is accepted, verification is free, and you’ll get a straight answer about coverage before you commit to anything.
The plan for what comes next is built before you go — outpatient near where you live, therapy, meetings, people. How aftercare works →
It’s confidential, it costs nothing, and you can hang up at any point.
Tell us how to reach you. A real person from our admissions team will follow up.
During business hours we usually respond within a few minutes.
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