For referring professionals
You reach one admissions coordinator who stays with the case from the first call through intake. If we’re not the right fit, we’ll tell you on that call and help you find who is.
How a referral moves
Most referrals we receive are made by phone, because one conversation usually settles questions that a form can’t.
Same call
Substances involved, mental health history, where they are right now, and what their schedule allows. We’ll say on that call whether we’re the right level of care.
Usually same day
We run the insurance and come back to you with what’s covered and what isn’t, in plain numbers, before anyone is asked to commit to anything.
Often within 24–48 hours
Intake time, what to bring, and transport if they need it. With a release of information on file, you hear from us that they arrived.
Before you call
None of these are required to start a conversation. Having them on hand shortens the time between your call and their intake.
Please share clinical details by phone rather than email. Send us the basics and we’ll call you back for the rest.
Levels of care
One network, five programs across six locations, plus virtual care nationwide. You call one number regardless of which one fits — we place the person, you don’t have to figure out the org chart.
| Level of care | Program | Who it serves | Where |
|---|---|---|---|
| Withdrawal management | Network | Adults 18+, clinically managed withdrawal at each residential program | Northridge · Santa Clarita & Agua Dulce · Agoura Hills |
| Residential | Valley Recovery Center | Men 18+ | Santa Clarita & Agua Dulce |
| Residential | Ohana Recovery Center | Women 18+ | Agoura Hills |
| Residential | After Action | First responders, 2-week and 30-day tracks | Northridge |
| PHP | Inneractions | Adults stepping down, or entering below residential | Encino · virtual nationwide |
| IOP & virtual IOP | Inneractions | Adults and teens | Encino, CA · Edmond, OK · virtual nationwide |
| Housing | Inneractions | Free sober housing for local clients enrolled in an Inneractions program | Encino |
| Aftercare | Network | Ongoing support after discharge | In person & virtual |
Admission criteria
We’d rather tell you no in two minutes than have someone arrive and be turned away. If a case sits near a line below, call and describe it.
What we handle for you
The trip from where they are to where they’re going is the step most referrals die on. For people being admitted to one of our programs, we can arrange accompanied transport, including from a hospital or an airport. This is part of an admission, not a standalone service we sell.
We run the insurance and give you the coverage picture in writing, so nobody finds out mid-stay what wasn’t covered.
Families get their own point of contact. When a spouse, parent, or adult child needs support of their own, we can direct them to it.
With a release on file, we confirm arrival, flag changes in level of care, and give you notice before discharge so aftercare can be lined up.
Questions referrers ask
Often within 24 to 48 hours once benefits are verified. Same-day admission happens, but it depends on bed availability and the person’s medical picture, so we won’t promise it before we’ve looked.
Call anyway. We’ll tell you what options exist rather than leave you guessing, and we’ll be straight about what we can and can’t do.
Yes — clinically managed withdrawal, with residential care on the same continuum so nobody has to be re-admitted somewhere else to continue. If someone needs hospital-level medical detox, that’s a referral out, and we’ll say so.
Only with a signed release of information. With one on file we can confirm arrival and keep you posted on level-of-care changes. Without one, we can’t confirm that a person is here at all.
A photo ID, insurance card, current medications in their original containers, and about a week of comfortable clothes. We send a full list once intake is scheduled.
Regularly. If your organization needs documentation, a scope-of-services summary, or licensing and accreditation details for a vendor file, ask and we’ll send them.
Start a referral
Calling is faster, and you’ll reach a person rather than a queue.
Admissions is open 7:30 AM to 10 PM Pacific, seven days a week.
17609 Ventura Blvd, Suite 305
Encino, CA 91316
Please don’t include patient-identifying or clinical information in this form. We’ll call you back and take those details by phone.
Tell us how to reach you. A real person from our admissions team will follow up.
During business hours we usually respond within a few minutes.
Someone from our admissions team will reach out shortly.
